Etiqa in Malaysia launched the Smile App in order to connect with its customers and the public through a single engagement platform. Users really do have every reason to smile as this innovative App makes their life easier. The App has attracted more than 74,000 customers and 1700+ active users daily in 2020, and received many 5* reviews on Google Play and the App Store.
The Smile App contains several modules delivering a smooth customer experience;
*Assurance of payment offered by insurers for hospital bills, avoiding upfront payment by the patient
There are further plans to roll out this product in the coming months, including a pilot Telehealth service in conjunction with pharmacies offering virtual doctor appointments with digital prescriptions and home delivery of medication.